This year, instead of paying exorbitant “artisanal” prices for something I used to be able to get at the grocery store, I bought the toasted dried sweet corn directly from the source. Having done this a couple of weeks in advance of The Day, I decided to go for Ground shipping.
After 10 days (the usual limit of Ground shipping promises), I still hadn’t received the stuff. I contacted the company asking for a tracking number. They complied, and here’s an abridged version of the tracking report:
11/11/2008 12:30 P.M. BILLING INFORMATION RECEIVED
11/11/2008 6:43 P.M. ORIGIN SCAN
11/11/2008 9:23 P.M. DEPARTURE SCAN
11/12/2008 7:59 A.M. ARRIVAL SCAN
11/12/2008 9:43 P.M. DEPARTURE SCAN
11/13/2008 12:03 A.M. ARRIVAL SCAN
11/13/2008 2:52 P.M. THE APARTMENT NUMBER IS MISSING OR IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION.
11/13/2008 7:51 P.M. THE APARTMENT NUMBER IS MISSING OR IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / A POSTCARD HAS BEEN SENT TO THE RECIPIENT REQUESTING THAT THEY CONTACT UPS.
11/20/2008 6:56 P.M. THE APARTMENT NUMBER IS MISSING OR IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION. / RETURNED TO SHIPPER
11/20/2008 9:15 P.M. DEPARTURE SCAN
...
11/24/2008 12:42 P.M. DELIVERY
I’ve taken off the locations, but you can see the general path of the corn. I ordered it on the 11th, it left the shipper on the 11th. UPS tried to deliver it on the 13th, 2 days later (this is “Ground shipping” remember). The lazy ass UPS driver neglected to drive past the apartment complex that is 2 blocks away from my house, neglected to read the numbers that are prominent on every building on our street, and therefore decided that I didn’t exist. The very same week a different UPS driver managed to find our house twice, so it’s the driver, not the maps. (Needless to say, I never got the “postcard” alluded to in the list.)
The “DELIVERY” on the 24th is back to the original shipper. I didn’t learn of the issue until the corn was on the way back. This problem could have been mitigated by the shipper giving me the tracking number in the first place, but they’re a small company — I would suspect they don’t have an automated shipping system.
However, Farm Stand Foods really stepped up to the plate — and sent out a new order, this time by UPS 3-Day Select. Great! I should get the corn by Thanksgiving (though I really wanted it for the weekend before, so I could make the pudding for a party; I took a cobbler instead).
Here’s the tracking data for the new shipment:
11/21/2008 2:56 P.M. BILLING INFORMATION RECEIVED
11/21/2008 8:06 P.M. ORIGIN SCAN
11/22/2008 6:00 A.M. DEPARTURE SCAN
11/22/2008 3:10 P.M. ARRIVAL SCAN
That last “ARRIVAL SCAN” is at the local regional UPS Hub. My package is “ON TIME”, scheduled for delivery on the 26th. Even though it is sitting 45 minutes away, and has been since Saturday. When it came by “Ground” it got to my vicinity in 2 days. Now that it is coming using a “guaranteed” method, UPS will not deliver before its agreed date. This, I find, is totally incomprehensible. “3 Day Select” doesn’t count the weekend, so my corn is taking longer by air than by ground.
Moral of the story? I don’t know if there is one. Ground shipments are cheaper and quicker, but the UPS delivery guys can’t read house numbers. The UPS guys who handle air shipments have never had a problem finding my house, but air shipping costs more and takes longer.
I suppose next time I have something shipped via UPS ground I’ll tell the shipper to be sure to note that it is going to a single-family residence and not an apartment. Maybe then the driver will drive those two extra blocks.